Below are the rules governing the processing of personal data sent from our website to our company.
I have read the information on the processing of my personal data pursuant to Article 13 of Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 ("GENERAL REGULATION ON DATA PROTECTION") and by purchasing or registering on the site www.mondospa.it
I ACCEPTANCE
Automatically and right to the processing of my personal data for the purpose of contract and supply of goods purchased, including the transfer of data provided to third parties (national couriers) for shipping, delivery and / or re-delivery of goods purchased, for sending information and promotional communications (including the "newsletter"), discount vouchers and special offers, by www.mondospa.it brand and website owned by Kiva group Srl in Naples, The data contained in this web site are used for our products and services, as well as for the performance of market research also aimed at assessing the degree of user satisfaction (customer satisfaction), via e-mail and postal service.
If, however, in the future you no longer wish to receive our marketing communications via email, you want your data to be deleted or changed, or you simply want to change your preferences, you can request it by writing to info@mondospa.it
If you DO NOT want your data to be registered for future offers, emails, newsletters, communications, on www.mondospa.it you can make purchases without registration, in which case the data will be used only for the purpose of executing the purchase contract and issued to third parties (national express couriers) for the sole purpose of shipping and delivery of goods.
In summary
Why do we keep our privacy policy updated?
www.mondospa.it brand and website owned by Kiva Group Srl in Naples meets the standards of the GDPR by updating the information and allowing easier reading and understanding.
What is the GDPR?
The GDPR is a regulation aimed at strengthening and unifying data protection for all actors within the European Union. And because we believe in the importance of privacy for all our customers, we are implementing it. The GDPR requires a higher level of transparency on how we collect, store and use personal data and more generally on how we process it, and imposes stricter limits on how we use it.
Why do we need your data?
www.mondospa.it brand and site owned by Kiva Group Srl in Naples uses the data collected to improve your experience with us and through your consent offer you tailored offers, save you time, and make your purchases even more comfortable.
PROCESSING OF DATA BY FOR PURPOSES OF ACCESS AND REGISTRATION TO THE SITE, FULFILLMENT OF THE PURCHASE CONTRACT AND / OR EXECUTION OF PRE-CONTRACTUAL MEASURES AT THE REQUEST OF THE PERSON CONCERNED
www.mondospa.it trademark and website owned by Kiva Group Srl in Naples will process the user's personal data for:
allow the registration to the Site and the use of services reserved for registered users, including the possibility to purchase online through the Site,
to allow the conclusion of the purchase contract through the Site and the correct execution of the obligations arising from such contract, such as, by way of example, the delivery and payment, including online, of products and / or services purchased;
execute the requests sent by the user himself.
The legal basis for this treatment is the fulfillment of the contract or, depending on the case, the execution of pre-contractual measures taken at the request of the person concerned (art. 6.1.b) of the Regulation).
For this purpose, www.mondospa.it brand and site owned by Kiva Group Srl in Naples will process the user's data for the time strictly necessary to carry out the individual processing activities (eg: registration data will be processed until the closure of the account, taking into account the technical time necessary for the same; the data necessary for the execution of the purchase contract, will be processed until the delivery of the product or, in case of non-delivery, until the termination of the contract), it being understood that, after this period, www.mondospa.it brand and site owned by Kiva Group Srl in Naples may retain data for the purposes and for the maximum periods of retention and / or, in any case, in cases established by the Regulations and / or the law.
"Transfer of Personal Data to Third Parties":
Mondospa (brand and site owned by Kiva group Srl in Naples) undertakes not to transfer to third party companies or private individuals any personal data of customers registered on the site www.mondospa.it except for the sole purpose of completing the purchase contract. Specifically, the data will be transferred only to the company in the name and on behalf of Mondospa (brand and site owned by Kiva Group Srl in Naples) instructs the shipment and delivery of goods purchased and / or returned, with the commitment by Mondospa (brand and site owned by Kiva Group Srl in Naples) to cooperate only with Primary National Couriers who have a strict procedure for control, management and possession of personal data, in line with the regulations in force and which undertake, in turn, not to transfer the data except for the purpose of executing the contract and, in any case, to persons or companies that are their partners with the same number of strict procedures for the control, management and possession of personal data, in line with the regulations in force.
more information by contacting info@mondospa.it
"Electronic payment through PayPal or Credit Cards":
All data related to "electronic" payment and that is by credit card and / or PayPal made for online purchases on our site www.mondospa.it are managed directly by the PayPal circuit and for this reason in no way shared or communicated by the same circuit PayPal to Mondospa (brand and site owned by Kiva Group Srl in Naples) except for the communication of the "successful" payment. All data for this type of "electronic payment" are held and managed directly by the PayPal circuit - privacy policy at the following link https://www.paypal.com/it/webapps/mpp/ua/privacy-full
more information by contacting info@mondospa.it
"Payment by Bank Transfer":
The bank details of those users who choose as payment solution "Bank Transfer" will not be registered or managed in any way by Mondospa (brand and site owned by Kiva Group Srl in Naples), but simply displayed on statements of account or on the screens of 'Home Banking for the sole purpose of verifying the "success" of the payment itself. The data provided at the time of the transfer will be held and managed directly by the bank from which the operation will be made (privacy policy at their offices and / or their websites) and our bank "receiving" stating from now on to be UBI BANCA - privacy policy on www.ubibanca.it
more information by contacting info@mondospa.it
DATA PROCESSING BY FIND PRICES FOR GENERAL MARKETING PURPOSES
Subject to the express consent of the user by registering/purchasing the site, www.mondospa.it (brand and site owned by Kiva GroupSrl in Naples), the same www.modospa.it will process the user's personal data to send information and promotional communications, including newsletters, discount vouchers and special offers, referring to products and / or services of its own and / or third parties as well as for purposes of direct sales and for carrying out market research, by e-mail and by post.
The user may at any time revoke the consent given and/or oppose, at any time, the processing of his data for marketing purposes by contacting us by e-mail at info@mondospa.it.
PROCESSING OF E-MAIL ADDRESS BY FOR SOFT-SPAM PURPOSES
www.mondospa.it (trademark and website owned by Kiva Group Srl in Naples) will process the e-mail address (i.e. the e-mail address) provided by the user in the context of the purchase of a product and / or service offered and sold on the Site directly from www.mondospa.it, to allow www.mondospa.It is the direct sale of similar products or services (and therefore the sending by e-mail to the user of promotional communications concerning such products and/or services) without the need for the express prior consent of the interested party, as provided for in art. 130, paragraph IV, of the Privacy Code, and on condition that the user does not exercise the right to object in the manner indicated below (so-called soft-spam).
The legal basis for this treatment is art. 130, paragraph IV, of the Privacy Code that expressly allows the treatment in question.
The user may object to the receipt of soft-spam communications by contacting us via email at info@mondospa.it
PROCESSING OF DATA BY EPRICE FOR PROFILING PURPOSES FOR MARKETING PURPOSES
Subject to the express consent of the user through his registration / purchase to the site, www.mondospa.it (brand and site owned by Kiva Group Srl in Naples), the same www.mondospa.it will process the personal data of users, automatically, to:
monitor and track user behavior on the Site, collecting and recording data relating to navigation (eg: pages visited, categories of products viewed, whether or not the user has purchased, abandoned carts, access device) and purchase data (eg: type of product purchased, frequency of purchases, amounts spent, payment methods);
analyze and process such data, together with other information relating to users (such as, by way of example, gender, order status, zip code, date of birth, IP address), in order to identify correlations between user behavior and place them in various "clusters" or sets of types of customers who may have common characteristics;
send, by e-mail or by post, and/or have users view on the Site personalized offers or combined with the cluster in which the user has been placed and, therefore, of his alleged specific interest.
Send purchase confirmations, updates on the status of the order or shipment
A decision based solely on automated processing, including profiling, produces legal effects that affect the data subject (i.e. the restriction of his/her freedom of choice) and is permitted by the ground for exemption under Article 22.2.a) of the GDPR, as it is necessary for the execution of the contract between the data controller and the data subject and/or otherwise related to that contract and its validity and effectiveness.
The user therefore has the right, at any time, to:
obtain human intervention by;
express their opinion;
contest the decision taken by www.mondospa.it (e.g. the inclusion in a given cluster).
The legal basis for this processing is the explicit consent of the interested party (art. 21.1.c) of the Regulation).
The user may at any time revoke the consent given and/or oppose, at any time, the processing of his data for profiling purposes for marketing purposes by contacting us via e-mail at info@mondospa.it
For profiling purposes for marketing purposes, www.mondospa.it will process the user's data until the revocation of consent and/or the exercise of the right to object and, in any case, no later than 12 months after collection.
The provision of data for profiling purposes for marketing purposes is optional: that is, there is no legal or contractual obligation on the user to provide such data for such purposes and / or to give consent to the processing of your data for such purposes.
PROCESSING OF DATA BY FOR PURPOSES OF ASSISTANCE AND / OR CUSTOMER CARE
www.mondospa.it will process user data for general assistance and customer care activities and therefore to respond to requests for information from users or to respond to complaints, reports, complaints and in order to allow the user, if desired, to issue a review.
The legal basis for this treatment is the execution of pre-contractual measures taken at the request of the person concerned (art. 6.1.b, last paragraph, of the Regulation) or, depending on the case, the legitimate interest of www.mondospa.it (art. 6.1.f) of the Regulation).
It is in the legitimate interest of www.mondospa.it to respond to requests for information and/or reviews and/or to reports and/or disputes and/or complaints from users of the Site (to which, moreover, www.mondospa.it is obliged to respond, also on the basis of the regulations set out in the Consumer Code. This legitimate interest of www.mondospa.it also coincides with the legitimate interest of the same users of the Site who make requests and/or reports and/or complaints and/or complaints in question and, therefore, in the context of the relationship with www.mondospa.it, it can be reasonably expected that their personal data will be used by www.mondospa.it to provide feedback.
The legitimate interest of www.mondospa.it thus identified can therefore be considered to prevail over the fundamental rights and freedoms of the person concerned, also in view of these reasonable expectations and the relationship between the person concerned and www.mondospa.it as well as in view of the nature of the data processed and the coinciding interest of the persons concerned.
The user has, in any case, the right to oppose, at any time, for reasons related to his or her personal situation, the processing of personal data concerning him or her for the purpose in question (i.e. assistance and customer care).
To exercise this right, the user can contact us by email at info@mondospa.it
COMPREHENSIVE INFORMATION ON THE PROTECTION OF PERSONAL DATA
The protection of your personal data is important for Mondospa (trademark and website owned by Kiva Group Srl Via di Pozzuoli, 78 Napoli P.Iva 07200101215) - which has adopted strong principles in this regard referred to in its Information on Data Protection available on the website www.mondospa.it and in accordance with the new European Regulation on the processing of personal data of individuals no. 679/2016 (GDPR or General Data Protection Regulation) in force since 25 May 2018.
This Data Protection Policy provides you with detailed information regarding the protection of your personal data.
Data controller ("We"): Mondospa trademark and website owned by Kiva Group Srl with registered office in Via di Pozzuoli, 78 Naples VAT number 07200101215.
We are responsible, as the owner, for the collection and processing of your personal data in connection with our activities. The purpose of this Data Protection Policy is to let you know what personal data we collect about you as a buyer, why we use and share that data, how long we retain it, what your rights are and how you can exercise them.
Further information may be provided to you, where necessary, when requesting a specific product or service.
1. WHICH PERSONAL DATA DO WE PROCESS ABOUT YOU?
We collect and use your personal data to the extent necessary in the context of our online sales activity and to achieve high quality standards.
We may collect various categories of personal data about you, including:
Identifying data (e.g. name, surname, nationality, place and date of birth, IP address)
contact details (e.g. postal address and email address, telephone number)
tax data (tax code or VAT number)
data about you, your habits and your preferences:
data relating to your purchase of our products and services and data relating to completed business transactions;
data derived from your interactions with us: our websites, our applications, our social media pages, calls, chats, emails, interviews, telephone conversations
We never ask for personal data relating to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data relating to your sexual orientation, unless it is required by law.
Your data that we use may be provided directly by you or obtained from the following sources in order to verify or enrich our databases:
social media websites/pages containing information made public by you (for example, your website or your social media page)
databases made publicly available to third parties
2. WHY AND ON WHAT BASIS DO WE USE YOUR PERSONAL DATA?
A) To comply with legal and regulatory obligations
We use your personal data to comply with a number of legal and regulatory obligations, including the following:
banking and financial regulations in compliance with which We:
we provide security measures to prevent fraud and misuse
we detect transactions that deviate from normal patterns
we record, where necessary, telephone calls, chats, emails, etc.
respond to an official request from a duly authorised public or judicial authority (e.g. for the purpose of identifying the driver and communicating the data to the competent public authorities)
prevention of money laundering and terrorist financing
compliance with legislation on sanctions and embargoes
fight against tax fraud and fulfillment of tax audit and reporting obligations
B) To perform a contract to which you are a party or to take pre-contractual measures at your request before concluding a contract with you
We use your personal data to conclude and execute our contracts, including for:
provide you with information regarding our products and services
plan and manage (i) the delivery or return of goods following your purchase on our website www.mondospa.it
manage the resolution of disputes and assist you and respond to your requests and complaints (including insurance claims)
manage invoicing, reporting and recovery activities
C) To pursue a legitimate interest of ours
We use your personal data to implement and develop our products and services, to improve our risk management and to defend our rights, including the following:
Proof of transactions
fraud prevention
response to official requests from public authorities in third countries (outside the EEA)
IT systems management, including infrastructure management (e.g. shared platforms), and IT security
creation of individual statistical models, based on the analysis of transactions, for example in order to help define your profile
creation of statistics, tests and aggregated models, for research and development, in order to improve the management of our products and services or to create new ones
customisation of our offer for you, through:
improving the quality of our products and services (including through customer satisfaction surveys);
advertising of products and services that correspond to your situation and profile
The above can be achieved:
segmenting our prospects and customers
analysing your habits and preferences in the different channels (visits to our branches, emails or messages, visits to our site, etc...)
by combining the products or services you already own or use with other data we hold about you
D) In order to respect your choice we have requested your consent
3. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
In pursuit of the above purposes, we disclose your personal data only to:
service providers (National Couriers) who may process the data on our behalf for the sole purpose of transporting and delivering the purchased and/or returned goods
regulated professionals such as lawyers, accountants and auditors
4. TRANSFER OF PERSONAL DATA OUTSIDE THE EEA
In the case of international transfers originating in the European Economic Area (EEA), where the European Commission has recognised that a country outside the EEA is able to guarantee an adequate level of data protection, your personal data may be transferred on that basis.
For transfers to countries outside the EEA whose level of protection has not been recognised by the European Commission, we will rely on a derogation applicable to the specific situation (for example, if the transfer is necessary to execute our contract with you as when making an international payment) or we will implement one of the following measures to ensure the protection of your personal data:
standard contractual clauses approved by the European Commission
binding company rules, where applicable
To obtain a copy of these measures or details of where they are available, you can send a written request as indicated in Article 9.
5. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will retain your personal data for as long as is necessary to comply with applicable laws and regulations or for a different period regarding our operational requirements, such as proper account maintenance, facilitating customer relationship management and responding to legal disputes or regulatory requests. For example, most customer information is retained for the duration of the contractual relationship and after the termination of the contractual relationship for the period of time necessary to ensure the exercise or defense of rights.
Cookies and other connection and tracking data stored on your device are stored for a maximum period of 24 months from the date of their collection.
6. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
In accordance with the applicable regulations, you have the following rights:
Access: you can obtain information in relation to the processing of your personal data, and a copy of that personal data
Corrigendum: where you believe that your data is inaccurate or incomplete, you may request that this data be modified accordingly
Cancellation: you can request the cancellation of your personal data, within the limits allowed by law
Limitation: you can obtain the limitation of the processing of your personal data
Opposition: You may object to the processing of your personal data, for reasons related to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, including profiling associated with such direct marketing.
Withdrawal of consent: where you have given your consent for the processing of your personal data, you have the right to withdraw it at any time
Data portability: in the cases provided for by law, you have the right to obtain the return of the data you have provided us with, and where technically feasible, to obtain its transfer to a third party
If you wish to exercise the rights listed above, you may send an e-mail to info@mondospa.it. Please enclose a scan/copy of your identity document for identification purposes.
In accordance with applicable law, you have the right to lodge a complaint with the competent supervisory authority in addition to the above rights.
7. HOW TO KEEP UP TO DATE WITH CHANGES TO THIS DOCUMENT
In a world of continuous technological change, we may need to update this Notice periodically.
We encourage you to check the latest version of this Notice online and will notify you of any material changes through our website or through our usual channels of communication.
8. HOW CAN YOU CONTACT US?
If you have any questions regarding our use of your personal data in accordance with this Policy, please send an e-mail to info@mondospa.it or a letter to the following address: Mondospa c/o Kiva Group Srl Via di Pozzuoli, 78 - 80124 Naples.
We also inform you that the person responsible for data protection (DPO) can be reached at info@mondospa.it
If you would like to know more about cookies and security, please contact us by writing an e-mail to info@mondospa.it
INFORMATION ON THE PROCESSING OF NAVIGATION DATA
In compliance with the Privacy Policy (in particular Articles 13 and 14 of EU Regulation no. 679/2016 General Data Protection Regulation, hereinafter referred to as G.D.P.R.), Mondospa trademark and website owned by Kiva Group Srl Via di Pozzuoli, 78 Napoli P.Iva 07200101215 wishes to provide the following information on the processing of personal data relating to the user or navigator ("interested party") who consults this website. The information is provided only for the website www.mondospa.it
Navigation data
The computer systems and software procedures used for the operation of this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified parties, but by their very nature could, through processing and association with data held by third parties, allow users to identify surfers. This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the web server, the size of the file obtained in response, the numerical code indicating the status of the response from the web server (successful, error, etc ...) and other parameters relating to the operating system and computer environment. These data are used only to obtain anonymous statistical information on the use of the site and to check its proper functioning. These data are kept for the time necessary to carry out these activities, except for any investigation of computer crimes against the site.
No data deriving from the web service will be communicated or disseminated, except to comply with the obligations provided for by laws, regulations or Community regulations.
This website also uses cookies that pursue the purpose of analysis of behavior for marketing purposes (profiling), aimed at the publication of advertisements based on the interests expressed by the user during navigation (retargeting/remarketing). In particular, Mondospa brand and site owned by Kiva Group Srl Via di Pozzuoli, 78 Napoli P.Iva 07200101215 to promote its services, uses advertising services provided by third parties, which involve the use of so-called third party cookies, (Google AdWords and Criteo), designed to provide users who have visited this website, advertising banners consistent with the interests expressed during navigation on the same, when they access other sites where the third parties have purchased the rights to use the advertising space.
Navigation within this website constitutes acceptance of these cookies. To obtain further information or to prevent the installation of all or some of these cookies, it is necessary to consult the website of the third parties in question.
Below is a detailed description of the cookies used by this website, their nature and characteristics and, if applicable, the link to the privacy policy of the third party website:
- https://analytics.google.com/analytics service activated to monitor the website www.cmondospa.it to show, through a dashboard, statistics and data relating to user access to the website.
Most Internet browsers are set to accept cookies automatically. The user can express his options regarding the use of cookies (accept, refuse cookies or decide to receive a warning message before accepting a cookie from the website visited) by changing the settings of the browser. Cookies can also be deleted by deleting the contents of the "cookie" folder used by your browser. Each browser has different procedures for managing cookies, below is a link to specific instructions of the most popular ones:
InternetExplorer: http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cooki...
GoogleChrome: https://support.google.com/accounts/answer/61416?hl=en
AppleSafari: http://support.apple.com/kb/HT1677?viewlocale=en_EN
MozillaFirefox: https://support.mozilla.org/it/kb/Attivare%20e%20deactivate%20i%20cookie
If you completely disable cookies in your browser, you may not be able to use all the interactive features of the site.
Methods of data processing and scope of communication
Without prejudice to what is indicated above regarding cookies, the navigation data may be known by the staff in charge of Mondospa brand and site owned by Kiva Group Srl Via di Pozzuoli, 78 Naples VAT number 07200101215. (employees and collaborators), within the structures in charge of web services and services, and will also be processed through computerized procedures and electronic communication systems, protected by appropriate security and confidentiality measures, as well as with methods and logic consistent with the purposes pursued and for the storage times strictly necessary for the fulfillment of contractual obligations and the law. The personal data acquired in this way will not be disseminated and may be communicated to the competent public bodies and authorities in order to fulfil regulatory obligations or to ascertain responsibility in the event of computer crimes against the site as well as communicated to, or allocated to, third parties, operating in Italy and abroad, of which Mondospa brand and site owned by Kiva Group Srl Via di Pozzuoli, 78 Napoli P.Iva 07200101215 uses for the performance of tasks and activities of a technical and organizational nature instrumental to the operation of the website. In particular, these third parties (who, as external managers or independent owners, may process the data of users surfers) belong to the following categories: companies that provide computer and telecommunications services (eg: hosting services and management of websites), the updated list of subjects belonging to these categories is available at the headquarters of Mondospa brand and site owned by Kiva Group Srl Via di Pozzuoli, 78 Naples VAT number 07200101215, by request to be sent by e-mail to info@mondospa.it. In addition, the navigation data may be processed for further purposes of improvement and development of web services also of third party companies operating in sectors related to the type of services provided.
Rights of the interested parties
The interested party may, at any time, assert his rights, as provided for by the G.D.P.R. (art. 15 ff. EU Reg. 679/2016).
In accordance with the applicable regulations, you have the following rights:
Access: you can obtain information in relation to the processing of your personal data, and a copy of such personal data
Corrigendum: where you believe that your data is inaccurate or incomplete, you may request that this data be modified accordingly
Cancellation: you can request the cancellation of your personal data, within the limits allowed by law
Limitation: you can obtain the limitation of the processing of your personal data
Opposition: You may object to the processing of your personal data, for reasons related to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, including profiling associated with such direct marketing.
Withdrawal of consent: where you have given your consent for the processing of your personal data, you have the right to withdraw it at any time
Data portability: in the cases provided for by law, you have the right to obtain the return of the data you have provided us with, and where technically feasible, to obtain its transfer to a third party
If you wish to exercise the rights listed above, you may send an e-mail to info@mondospa.it . Please enclose a scan/copy of your identity document for identification purposes.
In accordance with current legislation, in addition to the above rights, you also have the right to lodge a complaint with the competent supervisory authority.
Considering that the state of improvement of the automatic control mechanisms does not currently make them free from errors and malfunctions, it should be noted that this document will be subject to updates. We therefore invite the user to periodically visit this section of the site to view any changes or additions.
Document updated in May 2018.